Boda Sports – Returns & Refunds Policy

At Boda Sports (bodasports.co.uk), we want you to be entirely satisfied with your purchase. This Returns and Refunds Policy is designed to give you a clear understanding of your rights under the UK Consumer Contracts Regulations and the Consumer Rights Act 2015.

1. Change of Mind Returns (14-Day Cooling-Off Period)

Under UK law, you have the statutory right to cancel your order and request a refund within 14 days of receiving your goods, without giving any reason.

• Notification Period: You must inform us of your decision to cancel within 14 days from the day you (or a third party designated by you) physically take possession of the goods.

• Return Window: Once you have notified us, you have an additional 14 days to securely mail the items back to us.

• Item Condition: To qualify for a full refund, items must be returned unused, unworn, in their original packaging, and in the same resaleable condition in which you received them. We reserve the right to make a deduction from the refund if the value of the goods has been diminished by unnecessary handling.

• Exclusions: Customised, personalised, and bespoke teamwear items are strictly excluded from change-of-mind returns (see Section 6).

2. How to Start a Return

To initiate a return, please follow these steps carefully:

1. Email our customer service support team at support@bodasports.co.uk with your full name, order number, and details of the item(s) you wish to return.

2. Important: Please await formal return authorisation and instructions from our team before shipping your item. Do not ship items back without contacting us first.

3. Once approved, we will provide you with the exact designated return shipping address.

3. Return Shipping Costs

• Change of Mind / Incorrect Size (Standard Items): The customer is responsible for covering all shipping costs associated with returning unwanted, non-customised items. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot accept responsibility for items lost or damaged in transit back to us.

• Faulty, Damaged, or Incorrect Items: If an item is faulty, damaged upon arrival, or does not match the specifications of your order, you will not be responsible for return shipping costs. Please see Section 4.

4. Faulty, Damaged, or Incorrect Items

We take great pride in our product quality, but if you receive an item that is defective, damaged, or incorrectly processed by us, please contact us immediately at support@bodasports.co.uk.

• Photographic Evidence: In your email, please include clear photographic evidence of the fault, damage, or print error. For many faulty items, we may advise you to safely dispose of the item rather than returning it, saving unnecessary shipping overheads and environmental impact. Do not discard any items until instructed by our support team.

• Customisation Errors: If we have made an error in printing, embroidery, spelling, or numbering that differs from the order details you submitted, we will replace or refund the affected item at no extra cost to you.

Under the UK Consumer Rights Act 2015, if an item is genuinely faulty or incorrectly customised by us:

• Within 30 Days: You are legally entitled to an immediate full refund or replacement.

• After 30 Days (Up to 6 Months): You are entitled to a replacement or repair. If a repair or replacement is not viable, you will then be entitled to a full refund.

5. Refunds Processing

Once your return is received and inspected (or once a fault or error is verified via photograph), we will send you an email notifying you of the approval or rejection of your refund request.

If approved, your refund will be processed automatically back to your original method of payment. Under UK law, refunds will be issued within 14 days of us receiving the returned goods or proof of cancellation.

Please note that standard outbound shipping charges (equivalent to our basic or standard delivery option) will be included in your refund for full change-of-mind cancellations on eligible standard stock. Premium express delivery surcharges are non-refundable.

6. Customised, Personalised & Non-Returnable Items

Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, the statutory right to cancel or return goods does not apply to items that are made to customer specifications or clearly personalised.

• Customised Teamwear & Kit: Any garment, training wear, or equipment that has been customised with heat-pressed or embroidered club badges, player names, numbers, initials, sponsor logos, or bespoke print details cannot be returned, cancelled, or refunded for a change of mind, incorrect size selection, or customer spelling or data submission errors.

• Size Guide & Order Accuracy: We strongly advise all clubs, teams, and individuals to double-check size charts, spelling, player numbers, and choices prior to submitting custom orders, as items cannot be modified once in production.

• Hygiene & Health Safety: Sealed items that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons (e.g., base layers, sports undergarments, socks, mouthguards, or sealed nutrition or water bottles) cannot be returned unless faulty.

7. Bundles & Out-of-Stock Items

When purchasing a Boda Sports, football, or equipment bundle, discounted pricing is applied across the combined package.

• Out-of-Stock Supplier Exceptions: If an individual item within an ordered bundle or teamwear kit is out of stock with our supplier, we will contact you immediately to provide an updated delivery timeframe, offer a suitable alternative, or issue a partial refund for the unfulfilled item. Refunds will apply only to the out-of-stock product, not the entire bundle.

• Pro-Rata Refund Calculation: Because bundle pricing includes a promotional discount, refunds for individual eligible items in a bundle are calculated on a pro-rata basis (proportional to the overall discount applied to the bundle purchase). You will receive a refund for the price paid for that specific item after its relative share of the total bundle discount is applied.

• Returns of Partial Bundles: If you choose to return an eligible, non-customised individual item from a multi-buy or discounted bundle under your 14-day change-of-mind rights, your remaining items will be recalculated at their individual standard retail prices, and your refund will reflect the difference.